Shipping Policy
Antiqua Jewelry Shipping Policy
Last Updated: February 2025
Thank you for shopping with Antiqua Jewelry. Below you will find everything you need to know about how we ship your order.
1. Order Processing Time
All orders are processed within 3–5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a separate notification once your order has shipped.
During peak seasons or high order volumes, processing may take an additional day or two. We will notify you if there is a significant delay.
2. Shipping Rates & Delivery Estimates
Domestic orders ship at a flat rate of $8.95, regardless of order value. Your exact shipping charge is confirmed at checkout.
Domestic Shipping (United States)
| Method | Rate | Estimated Transit |
|---|---|---|
| USPS Ground Advantage | $8.95 flat | 3–7 business days |
Transit time is counted from the day your parcel ships, so please add the 3–5 business day processing window above when estimating arrival.
A small number of pieces ship on a separate delivery profile and may show a shipping charge of $0.00 at checkout. Whatever checkout shows you is the amount you pay.
3. Shipment Confirmation & Order Tracking
Once your order ships, you will receive a confirmation email with your USPS tracking number. Tracking information typically becomes active within 24 hours of shipment.
4. Shipping Carrier
We ship all orders via USPS (United States Postal Service). Carrier upgrades (UPS or FedEx) may be available on request — please contact us before placing your order if you require a specific carrier.
5. Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address. If you notice an error after placing your order, contact us immediately at hello@antiquajewelry.com — we will do our best to correct it before the order ships.
6. Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 5 days of the expected delivery date at hello@antiquajewelry.com. Please retain all original packaging materials and take photos of any damage — these are required to file a claim with USPS.
7. Shipping Delays
We are not responsible for delays caused by USPS, weather conditions, customs processing, or other circumstances outside our control. Once a package leaves our studio, transit times are estimates only.
8. Contact Us
If you have any questions about your order or our shipping policy, please reach out:
Email: hello@antiquajewelry.com
Phone: 310.384.3178
Studio Address: 5335 W. Adams Blvd, Los Angeles, CA 90016
Hours: Monday–Saturday, 10am–6pm PT
Thank you for supporting handcrafted artisan jewelry. We take great care packing each piece and hope it arrives just as you imagined.